Customer Site Manager
Core
Lead onsite laboratory support operations and serve as the primary liaison between Thermo Fisher Scientific and key customer accounts.
Role type
Senior People Manager (Customer Site Manager)
Builds
Laboratory asset management and support services including procurement, work order management, stockroom operations, inventory control, shipping/receiving, chemical management, glassware processing, media/reagent preparation, and cell culture support.
Domain
Life Sciences / Biotechnology / Pharmaceutical Manufacturing
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, operational leadership, regulatory compliance (cGMP), financial performance management, strategic planning, process improvement, stakeholder management, team development, risk assessment, resource allocation
Preferred skills
Engineering/Chemistry/Pharmaceutical Sciences degree, Practical Process Improvement (PPI) methodology, Fortune 500 pharmaceutical customer support experience
Technologies
SAP, Oracle, Coupa, Maximo, Microsoft Office
Responsibilities
Ensure successful delivery of contracted services per customer agreements; lead day-to-day site operations and partner with internal teams; execute account strategies for revenue growth and efficiency; monitor site expenses and labor utilization; manage vendor relationships and service performance; lead, coach, mentor, and develop a diverse team of laboratory support professionals; drive operational excellence using data-driven decision making.
Seniority
Senior, hands-on IC with people management responsibilities