Regional Service Manager West M&M
Core
Manage a regional field service team delivering installation, maintenance, and repairs for sophisticated analytical instruments in Cement, Steel, and Process industries.
Role type
Senior regional service manager (field operations & business development)
Builds
Field service operations, service contracts (AMCs/CMCs), spare parts sales
Domain
Industrial analytics (Cement, Steel, Process) + Field Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, revenue generation, operational excellence, customer relationship management, compliance, mentorship, succession planning, domain expertise in process applications, troubleshooting (Root Cause Analysis), software proficiency, influence without authority, conflict management, strategic thinking
Preferred skills
Hands-on experience with XRF/OES/Process analyzers, multilingual skills
Technologies
Service Management Software, Microsoft Office suite
Responsibilities
Manage and lead regional service team through client lifecycle, drive regional profitability via service contracts and parts sales, monitor team KPIs and ensure adherence to budgets/timelines, improve customer allegiance scores, ensure compliance with policies and safety standards, coach and develop FSEs for technical and leadership growth, identify and groom successors, foster high-performing team culture
Seniority
Senior, hands-on IC with people management