Digital Support Engineer
Core
Digital Support Engineer providing IT and infrastructure support for digital solutions and services in the Materials and Structural analysis Division, ensuring smooth deployment, integration, and remote support for customers.
Role type
Digital Support Engineer (IT & Infrastructure)
Builds
Digital solutions and services for customers in the Materials and Structural analysis Division
Domain
Life Sciences / Materials Analysis / IT Infrastructure
Deliverable
client delivery
Required skills
IT application management, data storage management, remote software installation, network technologies (firewalls, routing/switching, VLANs), virtualization (VMWare/KVM), Linux, automation and scripting, Kubernetes, Ansible, Docker, troubleshooting and analysis
Preferred skills
Customer-facing skills, teamwork, problem-solving, analytical approaches
Technologies
VMWare, KVM, Linux, Kubernetes, Ansible, Docker
Responsibilities
Design integration of solutions with local infrastructure and answer IT questions; Ensure systems are setup for remote diagnostics and health monitoring; Provide recommendations for manuals, training, and customer-facing material; Perform automated deployments using configuration management technology; Provide support to installations within SLA; Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems; Support factory and development teams with first deployments, installs, and upgrades of new systems.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/R-01360715-digital-support-engineer-at-thermofisher)
