Resident Customer Support Engineer (Onsite - Dallas, TX)
Core
Resident Customer Support Engineer acting as a product expert for VAST Data's Universal Storage platform, handling daily operations, escalations, and customer installations at the client site.
Role type
Senior IC Customer Support Engineer (Storage/Infrastructure)
Builds
VAST Data Universal Storage platform for machine learning and high-performance computing workloads
Domain
Enterprise IT infrastructure, storage, networking, and Linux systems
Required skills
enterprise IT infrastructure, networking, storage solutions, Linux system administration, network troubleshooting, bash scripting, file systems, scale-out NAS, S3, high-performance computing
Preferred skills
hardware management, startup experience
Technologies
Linux, S3, NAS, bash
Responsibilities
Manage daily technical operations and escalations, perform customer installations/upgrades/maintenance, consult on pre-sales and technical sales activities, lead customer review meetings, submit feature requests and bugs
Seniority
Senior, hands-on IC (via careerplan.io/jobs/43-001-A7-55F-6A-50E-resident-customer-support-engineer-onsite-dallas-tx)
