Customer Assistance Spec (Hybrid & Night Shift)
Core
Provide high-quality customer service to consumers, healthcare professionals, and client personnel while documenting interactions and identifying adverse events and product complaints.
Role type
Customer Assistance Specialist
Builds
Medical information requests and fulfillment via mail, fax, and email
Domain
Clinical research / Healthcare
Deliverable
client delivery
Required skills
Customer service, documentation, adverse event identification, product complaint handling, regulatory compliance knowledge, medical information processing, system verification, report generation
Preferred skills
Second language proficiency
Technologies
Computer software (in-house and off-the-shelf)
Responsibilities
Provide customer service to diverse client groups, document interactions per guidelines, identify adverse events and product complaints, process medical information requests, perform line checks and system verifications, generate reports
Seniority
Entry-level to Mid-level, operational IC