Solution Deployment Manager
Core
Enabling the successful rollout, adoption, and ongoing performance of complex customer solutions by aligning internal stakeholders and customers for operational readiness.
Role type
Senior individual contributor solution deployment lead
Builds
Operational readiness for customer solutions and sustained account success
Domain
Life sciences / Healthcare / Regulated environments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cross-functional matrix influence, customer engagement, operational readiness planning, stakeholder alignment, risk identification, change management, business execution, escalation handling, continuous improvement
Preferred skills
Pharmaceutical/biopharma experience, regulated environment knowledge, CRM/ERP/service management tool familiarity, global engagement experience, enablement material creation
Technologies
CRM, ERP, service management tools, reporting tools
Responsibilities
Support transition of approved solution designs into operational readiness; Lead customer readiness discussions and adoption conversations; Coordinate alignment across commercial, technical, and operational stakeholders; Embed customer solutions into standard business processes; Identify risks and gaps affecting customer adoption; Monitor adoption and solution performance post-rollout
Seniority
Senior, hands-on IC
