Senior Manager – IT Operations
Core
Leading IT Infrastructure Operations across APAC and EMEA, driving automation, operational transformation, and strategic alignment to ensure reliable, scalable, and efficient infrastructure services.
Role type
Senior Manager, IT Infrastructure Operations
Builds
Scalable, metrics-driven, and automation-oriented operational models for hybrid and cloud infrastructure environments.
Domain
IT Infrastructure, Cloud Operations, Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Infrastructure leadership, Cloud Infrastructure management, Server and Compute Operations, Storage and Backup Platforms, Infrastructure Automation, ITIL processes, JIRA, major incident management, operational transformation, executive communication
Preferred skills
APAC and EMEA operational experience, DevOps/SRE/Platform Engineering background, enterprise automation partnership, AIOps exposure, metrics-driven leadership
Technologies
JIRA, Cloud Infrastructure, Server, Storage, Backup, Platform Operations, CloudOps, AIOps
Responsibilities
Lead and mentor Infrastructure Operations managers across APAC and EMEA; Oversee operational functions spanning Server, Storage, Backup, Cloud, and Platform; Develop and execute operational strategies aligned with enterprise IT objectives; Drive strategic initiatives for CloudOps, infrastructure automation, and operational modernization; Establish operational frameworks integrating automation into day-to-day management; Define, implement, and govern operational KPIs, SLAs, and performance scorecards; Partner with SIS Automation, Cloud, DevOps, Security, and Platform Engineering teams.
Seniority
Senior, hands-on IC with leadership responsibilities