Technical Support Scientist, Olink proteomics (Remote - Midwest, South, and Northeast US)
Core
Provide advanced technical support and troubleshooting for Olink proteomics kits and core labs to customers and business development managers.
Role type
Technical Support Scientist (Proteomics)
Builds
Olink proteomics solutions and data analysis services
Domain
Life Sciences / Proteomics / Biomarker Discovery
Deliverable
client delivery
Required skills
Proteomics and biomarker discovery knowledge, hands-on laboratory instrument operation (pipetting robots, PCR), data analysis and report generation, CRM/ERP proficiency, quality management systems understanding
Preferred skills
Next generation sequencing experience, Olink technology experience, Power BI, additional languages
Technologies
Olink kits, pipetting robots, PCR instruments, SFDC, Microsoft Office, Power BI
Responsibilities
Troubleshoot user technical skills and instrument operation issues, coordinate support across field scientists and internal teams, handle customer complaints and provide solutions, update external cases in SFDC, suggest process improvements based on feedback
Seniority
Entry-level to Mid-level, hands-on IC