Technicien(ne) informatique - support niveau 1
Core
Provide Level 1 IT support and manage infrastructure for an organization deploying a network of 400 beverage return locations across Quebec.
Role type
Level 1 IT Support Technician
Builds
IT tools and infrastructure for internal clients
Domain
IT Support / Beverage Container Recovery System
Required skills
Microsoft tools, hardware configuration, user account management, incident tracking, cloud file management, external vendor coordination
Preferred skills
none stated
Technologies
Microsoft tools, cloud systems
Responsibilities
Provide first-level assistance to users via phone, email, or in person; manage user access permissions and account setup; diagnose and resolve hardware and software issues; install, configure, and maintain IT hardware, software, and operating systems; manage IT hardware inventory; maintain IT infrastructure documentation; prioritize and track user requests and incidents; collaborate with external IT service providers; contribute to system implementation and migration projects.
Seniority
Junior, hands-on IC