Assoc National Accounts Spec
Core
Supports G.E.H.A Solutions Inc.'s clients and network partners by responding to service inquiries, researching provider participation, and assisting with provider referral and nomination processes.
Role type
Associate National Accounts Specialist (Customer Service/Operations)
Builds
Provider referral and nomination processes for federal employee health benefits
Domain
Healthcare / Insurance / Federal Employee Benefits
Deliverable
client delivery
Required skills
Service inquiry resolution, provider network research, administrative support, data entry, confidentiality compliance, multi-tasking
Preferred skills
Call center experience, healthcare/insurance background, CRM system usage, dental terminology familiarity
Technologies
Salesforce, Microsoft Excel, Microsoft Word, provider directories
Responsibilities
Respond to incoming service inquiries regarding network providers and nominations; Research and document service inquiries to ensure accurate resolution; Submit provider nominations via approved channels; Monitor and route inquiries to appropriate team members; Support specialists with follow-up activities and reporting
Seniority
Entry-level (0-2 years experience)