Assoc National Accounts Spec
Core
Responds to service inquiries regarding network providers and nomination requests, researches provider participation, and assists with provider referral processes for federal employees and retirees.
Role type
Associate National Accounts Specialist (Customer Service/Operations)
Builds
Provider referral and nomination processes for G.E.H.A Solutions Inc. clients
Domain
Healthcare benefits administration for federal employees
Deliverable
dashboards & analysis
Required skills
Service inquiry resolution, provider network research, data entry, confidentiality, multi-tasking, procedural compliance
Preferred skills
Call center experience, healthcare/insurance background, CRM usage (Salesforce), Microsoft Office
Technologies
Salesforce, Microsoft Word, Microsoft Excel, provider directories
Responsibilities
Respond to incoming service inquiries, research and document service inquiries, submit provider nominations, monitor and route inquiries, support specialists with follow-up and reporting
Seniority
Entry-level (0-2 years experience)