Digital Process Improvement Sr. Operations Manager - St. Petersburg, FL
Core
Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in account services, international securities, transaction processing, or loan support/credit approval.
Role type
Senior Operations Manager (Financial Services)
Builds
Operational products, technologies, and processes for account services, international securities, transaction processing, and loan support.
Domain
Financial Services / Securities / Banking
Required skills
Operational process improvement, product roadmap development, system enhancements, performance management, strategic planning, cross-functional partnership, automation, standardization, technology management, vendor management, internal communications.
Preferred skills
Advanced knowledge of product management, technology roadmaps, and operational process improvement.
Technologies
Smart Forms, PDF Forms, operational systems, automation tools.
Responsibilities
Manage short- and medium-term service operations for several departments or units; oversee Smart Forms and PDF Forms teams including technology and product roadmaps; establish and manage product and technology roadmaps partnering with business units, IT, and vendors; identify opportunities to improve operational processes through technology, automation, and standardization; manage and report on performance within the department; set performance objectives for direct reports and hold individuals accountable.
Seniority
Senior, hands-on IC with leadership responsibilities.
