Branch Service Advisor | Financial Licensing Required
Core
Serve as a key point of contact for Financial Advisors (FAs) and internal partners, processing FA requests, resolving inquiries, and providing high-touch support to ensure operational efficiency and customer satisfaction.
Role type
Branch Service Advisor (Financial Services)
Builds
Operational support for branches and Financial Advisors
Domain
Financial Services / Wealth Management
Deliverable
client delivery
Required skills
Financial licensing (SIE, Series 7, Series 63/66), CRM data entry, complex customer communication, regulatory compliance, sales script execution, issue escalation management
Preferred skills
None stated
Technologies
CRM systems, digital communication tools (email, text, chat, social media)
Responsibilities
Process FA requests and resolve inquiries; record and process custom/special orders; respond to advanced issue escalations; make calls to develop new relationships and resolve complaints; interview customers to clarify requirements; provide exceptional service to encourage continued product use; maintain knowledge of regulatory codes and company policies.
Seniority
Mid-level, individual contributor