Desktop Support Associate Analyst
HybridNo visa sponsorship
Core
Provides end-user support for computer hardware and software issues via phone, remote access, and on-site visits.
Role type
Desktop Support Associate Analyst
Builds
Maintains IT equipment and applications for end-users
Domain
Financial services / IT Support
Required skills
Hardware troubleshooting, Software troubleshooting, Operating systems (Windows/macOS), Networking fundamentals, Security tools, Financial services applications
Preferred skills
Financial services applications
Technologies
Windows, macOS, Call-tracking systems
Responsibilities
Install and configure corporate software images, Monitor and respond to incidents and service requests, Conduct advanced hardware diagnostics, Participate in on-call rotation, Document troubleshooting steps and resolutions, Test new hardware and software releases
Seniority
Junior, hands-on IC