ServiceNow Business Analyst
Core
Analyze business processes and define requirements for ServiceNow platform solutions to support Raymond James' Service Management operations.
Role type
ServiceNow Business Analyst
Builds
ServiceNow platform configurations and workflows for Service Management
Domain
Financial Services / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process analysis, Requirements gathering, Agile methods, Stakeholder management, Solution design, End-user story creation
Preferred skills
FSO, ITSM, ITOM, IRM, PRF processes knowledge, Scrum Master skills
Technologies
ServiceNow, Agile tools
Responsibilities
Manage stakeholders and collect requirements, Establish story acceptance criteria and metrics, Translate technical complexities to business owners, Coordinate between business owners and development teams, Conduct sprint reviews and elicit feedback, Maintain issue logs and meeting minutes
Seniority
Junior to Mid-level, hands-on IC
