Manager, Application Resiliency
Core
Lead and manage application support engineers and analysts to ensure the upkeep, incident resolution, and change implementation of RBC GAM's software applications.
Role type
Manager, Application Resiliency / SRE
Builds
Enterprise application support systems and operational stability for RBC Global Asset Management
Domain
Financial Services / Cloud Operations
Required skills
Incident management, Monitoring alerts, Containerized systems (Azure, OpenShift), Team leadership, SLI/SLO/SLA definition, Process automation, Metrics analysis, Escalation management
Preferred skills
SQL, Application logs, APIs, Middleware, Batch scheduling, Observability tools, GCP/GKE, ITIL, Project Management
Technologies
Azure, Red Hat OpenShift, GCP, GKE, HTTP, IP networking, SQL, APIs, Middleware
Responsibilities
Lead and mentor application support engineers and analysts; Manage primary operational support for software applications; Define SLIs, SLOs, and SLAs for Enterprise Systems; Create and support dashboards and alerts; Automate and streamline processes; Issue investigations and escalations to 3rd level support; Gather and analyze metrics for performance tuning and fault finding.
Seniority
Manager, hands-on leadership