Senior Software Engineering Manager, Managed Gateways SREs
Core
Lead the build-out of Kong's Managed Gateways SRE team in Toronto, ensuring 99.99%+ uptime and operational excellence for global API-driven applications.
Role type
Senior Software Engineering Manager, SRE
Builds
Kong's Managed Gateways (API gateway) service
Domain
Cloud-native infrastructure, API management, SRE
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and hiring, Kubernetes (k8s) architecture and operations, Golang, Cloud platform management (AWS/Azure/GCP), Observability (Prometheus/Grafana/OpenTelemetry), Incident response and root cause analysis, SLO/SLI definition
Preferred skills
API gateway/service mesh expertise, Open-source contributions, Cloud certifications (AWS/CKA/CKAD)
Technologies
Kubernetes, Golang, AWS, Azure, GCP, Prometheus, Grafana, OpenTelemetry
Responsibilities
Build and hire the SRE team from scratch, Act as a hands-on contributor to critical reliability implementations, Mentor and grow high-performing SREs, Architect scalable cloud-native systems, Own end-to-end operational lifecycle (monitoring to post-mortems), Drive automation and self-service tooling, Collaborate cross-functionally on roadmap decisions
Seniority
Senior, hands-on IC with management responsibilities
