Bilingual Customer Service Agent
Core
Provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners regarding policy, procedures, and technical support.
Role type
Bilingual customer service agent (portfolio administration)
Builds
Single point of contact for clients and service partners for RCAP products/services
Domain
Banking & Finance (Personal & Commercial Banking)
Deliverable
client delivery
Required skills
English and French fluency, knowledge of Ambit/MS Office/ECM/Express OS, lease and financing documentation expertise, PPSA laws knowledge, negotiation skills, contract terms understanding
Preferred skills
None stated
Technologies
Ambit, MS Office (Excel, Word), ECM, Express OS
Responsibilities
Answer calls and email inquiries, resolve complex and unique client issues, act in an advisory capacity for service partners, document and investigate recurring technology or product issues, escalate issues to appropriate departments
Seniority
Individual Contributor
