Manager, Process Owner CMO
Core
Drive operational excellence and process transformation for cash management product delivery by optimizing call center workflows, streamlining client onboarding, and enhancing product maintenance operations.
Role type
Manager, Process Owner (Cash Management Operations)
Builds
Optimized cash management processes, AI-enabled automation workflows, and streamlined client onboarding journeys.
Domain
Banking / Financial Services / Cash Management
Required skills
Call center operations, Payments and Cash Management products, Process improvement (Lean Six Sigma), Process mapping and modeling, Risk identification and control design, Stakeholder management, Strategic thinking
Preferred skills
Process intelligence platforms, RPA, AI/automation tools, Change management, Process mining, Advanced analytics
Technologies
Lean Six Sigma, Process Mining, RPA, AI/automation tools, Process intelligence platforms
Responsibilities
Conduct end-to-end process assessments using process mapping and data analytics; Design and implement process improvements leveraging Lean Six Sigma and automation; Develop and monitor KPIs and performance dashboards; Identify and evaluate opportunities to deploy AI and RPA; Serve as strategic advisor to Lines of Business on operational efficiency; Identify, evaluate, and monitor process risks and design effective controls.
Seniority
Manager, strategic advisor & hands-on transformation