Federal Reserve Financial Services Enterprise Customer Support Specialist I/II
Core
Provide superior customer service and resolve routine service requests for financial institutions and government agencies using Federal Reserve Financial Services (FRFS) platforms.
Role type
Customer Support Specialist I/II
Builds
Customer experience and operational support for FRFS payments services
Domain
Central banking / Financial services
Deliverable
client delivery
Required skills
customer service, problem solving, data entry, Microsoft Office proficiency, attention to detail, active listening, time management
Responsibilities
Respond to and resolve routine service requests via phone, email, fax, and mail; verify accuracy of access requests and conduct due diligence; coordinate with other departments on critical incidents; advise customers on product implementation; participate in business continuity and QA testing; maintain knowledge of system applications and security controls.