Senior Instructional Designer, Mortgage
Core
Content production engine for mortgage enablement, building high-quality training materials, SOPs, and eLearning courses for sales and fulfillment functions.
Role type
Senior Instructional Designer (Mortgage)
Builds
Training materials, job aids, SOPs, and Zillow University eLearning courses
Domain
Real Estate / Mortgage Fulfillment
Required skills
Instructional design expertise, eLearning authoring tools, LMS platforms, adult learning principles, curriculum development, content strategy, writing and editing
Preferred skills
Highspot platform experience, Instructional design certification
Responsibilities
Build training materials and SOPs for underwriting, processing, and closing; Develop Zillow University courses; Manage content revision cycles; Support curriculum builds and quality review; Identify content gaps and recommend improvements
Seniority
Senior, hands-on IC
