IT Support Specialist
Core
Provide day-to-day end-user computing support by maintaining workstations, peripherals, and standard software, and resolving routine technical issues.
Role type
Associate Specialist, Desktop Systems
Builds
Reliable, high-quality desktop support for Zillow employees
Domain
Real Estate / IT Support
Deliverable
client delivery
Required skills
hardware troubleshooting, operating system support, standard application support, device configuration, ticketing system documentation, asset management
Preferred skills
network connectivity troubleshooting, printing support, account access troubleshooting, software installation and updates
Technologies
Windows, standard office applications, ticketing systems
Responsibilities
Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications; Configure, deploy, and decommission laptops, desktops, and peripherals; Perform basic troubleshooting for network connectivity, printing, and account access issues; Complete well-defined maintenance tasks such as software installs, updates, and basic device checks; Maintain accurate asset and configuration information for end-user devices
Seniority
Junior, 0–2 years experience
