Customer Success Manager
Core
Own outcomes for South Korean legal customers using CoCounsel and related AI solutions, translating business goals into measurable success plans and driving adoption from first value to scaled rollout.
Role type
Senior Customer Success Manager (Legal)
Builds
AI-powered legal workflows and practice group routines for South Korean law firms and in-house legal teams
Domain
Legal technology / Artificial Intelligence
Deliverable
production ML models
Required skills
Customer success management, account management, implementation, onboarding, adoption, retention management, cross-functional collaboration, project coordination, data-driven execution, consultative relationship management, ROI analysis, use case identification, stakeholder alignment, proof of concept execution, feedback synthesis
Preferred skills
Legal qualification (law degree), 3+ years practicing in a law firm or in-house legal team, experience with legal software solutions, knowledge management, practice innovation, regulated professional services
Technologies
CoCounsel, AI platforms
Responsibilities
Build and maintain relationships across legal, innovation, knowledge management, IT, and leadership teams; Lead onboarding and implementation from start to finish; Identify, validate, and scale new use cases; Coordinate cross-functional problem-solving; Prepare and deliver project presentations and status reports; Support targeted deals with proofs of concept and facilitated trials; Capture customer feedback and share it with internal teams
