Customer Success Manager - AI & Legal Solutions
Core
Drive adoption and measurable outcomes for AI legal solutions (CoCounsel) across law firms and corporate legal departments in the Middle East & Africa.
Role type
Senior Customer Success Manager (B2B SaaS, Legal Domain)
Builds
AI-enabled legal workflows and practice group routines
Domain
Legal Technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Customer lifecycle ownership, consultative relationship management, project management, data-driven execution, cross-functional collaboration, product/technical aptitude, regional market adaptation
Preferred skills
Legal qualification, legal operations experience, hands-on legal software/AI experience, emerging market experience, Arabic or French language skills
Technologies
CoCounsel, AI platforms
Responsibilities
Build multi-threaded relationships with legal stakeholders; lead end-to-end onboarding and implementation; identify and scale new use cases; manage portfolio across international markets; coordinate with third-party partners; capture voice of customer; support proofs of concept and trials.
Seniority
Senior, hands-on IC