Customer Success Manager - AI & Legal Solutions

United Arab Emirates, Dubai, DubaiFull-time2026-09-07 → 2026-11-13

Hybrid

Core

Drive adoption and measurable outcomes for AI legal solutions (CoCounsel) across law firms and corporate legal departments in the Middle East & Africa.

Role type

Senior Customer Success Manager (B2B SaaS, Legal Domain)

Builds

AI-enabled legal workflows and practice group routines

Domain

Legal Technology / AI / Middle East & Africa

Required skills

Customer Success management, B2B SaaS onboarding, stakeholder engagement, project management, ROI quantification, cross-functional collaboration, legal domain knowledge, AI platform aptitude, travel management

Preferred skills

Legal qualification (law degree), legal operations experience, legal software experience, emerging markets experience, Arabic or French language skills

Technologies

CoCounsel, AI platforms

Responsibilities

Build multi-threaded relationships with legal stakeholders, lead end-to-end onboarding and implementation, identify and scale new use cases, manage regional portfolios, coordinate with implementation partners, capture voice of customer, support proofs of concept, deliver project presentations.

Seniority

Senior, hands-on IC

About thomsonreuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.