Technical Manager, ServiceNow
Core
Lead the engineering, delivery, and operations of the enterprise ServiceNow platform, embedding AI to modernize service management at scale.
Role type
Senior IC technical manager (ServiceNow platform)
Builds
Enterprise ServiceNow platform capabilities, AI-driven automation, and reliable service management workflows.
Domain
Legal, tax, accounting, compliance, and media technology services
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, multi-instance environment management, vendor management, stakeholder engagement, Agile/Scrum delivery
Preferred skills
NowAssist, Virtual Agent, AI Search, AIOps, ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Technical Architect (CTA)
Technologies
ServiceNow, NowAssist, Virtual Agent, AI Search, AIOps, Flow Designer, IntegrationHub, MID Server
Responsibilities
Define and drive the ServiceNow platform strategy and roadmap; manage and mentor development and support teams; lead adoption of AI and automation tools; enforce coding standards and design governance; manage vendors and implementation partners; ensure platform availability and release governance; partner with business and IT leadership to align demand with capacity.
Seniority
Senior, hands-on leadership
