Collections Specialist
Core
Collect overdue debt from US clients via phone, email, and mail while managing a portfolio of 400+ clients.
Role type
mid-level collections specialist (accounts receivable)
Builds
cash flow recovery for US region clients
Domain
financial services / accounts receivable
Deliverable
client delivery
Required skills
accounts receivable, credit control, account reconciliation, dispute resolution, negotiation, data analysis, report generation
Preferred skills
E-billing portals, Oracle NetSuite, strong negotiation, problem-solving
Responsibilities
Collect overdue debt using telephone, email, and mail; resolve client disputes and concerns; research client queries; reconcile customer accounts; interact with internal and external stakeholders to facilitate payment; maintain performance statistics; produce debt analysis reports.
Seniority
Mid-level, hands-on IC