Associate Technology Operations Analyst
Core
Provide first-line technical and operational support for infrastructure, applications, and monitoring platforms to ensure high availability and timely incident resolution in a 24x7 environment.
Role type
Associate Technology Operations Analyst (L1/L1.5 Support)
Builds
IT operations support, incident resolution, and monitoring services for global infrastructure and applications
Domain
IT Operations / NOC / SOC / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL processes, incident triage, monitoring tools, ITSM tools, cloud platforms, SLA management, documentation
Preferred skills
Cloud data warehouses, event-driven data, BI tools, data governance, networking concepts
Technologies
AWS, Azure, GCP, Snowflake, Data Bricks, BigQuery, Amazon Redshift, dbt, Airflow, Fivetran, Segment, Power BI, Tableau, SAP BusinessObjects, Datadog, Centreon, Pingdom, Zabbix, SolarWinds, ServiceNow, PagerDuty
Responsibilities
Monitor alerts and events using enterprise monitoring tools, Perform initial incident triage, diagnosis, resolution, and escalation, Manage incident, service request, and event tickets end-to-end at L1, Create and update knowledge base articles, SOPs, and runbooks, Work in a 24x7 shift-based environment
Seniority
Associate, hands-on IC
