Technical Architect (ServiceNow)
Core
Design and deliver enterprise-scale ServiceNow solutions to drive operational efficiency, platform scalability, and business transformation.
Role type
Senior ServiceNow Technical Architect
Builds
Enterprise ServiceNow platforms, integrations, and automation solutions
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture design, CMDB management, ServiceNow Discovery, ITSM, ITOM, Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, Service Graph Connectors, enterprise integrations, technical governance, platform strategy
Preferred skills
Hardware Asset Management (HAM), Software Asset Management (SAM), Now Assist, AI-powered ServiceNow capabilities, digital transformation, cloud modernization, global team leadership
Technologies
ServiceNow, Integration Hub, Flow Designer, REST, SOAP, MID Servers, Service Graph
Responsibilities
Define and drive the ServiceNow architecture roadmap and technical standards, lead solution design and architecture reviews, provide architectural leadership across CMDB, Discovery, ITSM, ITOM, and integrations, collaborate with stakeholders to align technology with business objectives, mentor engineering teams and promote best practices
Seniority
Senior, hands-on IC with strategic leadership
