Customer Care Advisor (Intellectual Property)
Core
Provide exceptional customer service and support to internal and external customers regarding Clarivate's products and services via phone, email, and chat.
Role type
Customer Care Advisor
Builds
Customer support interactions and service resolution for Clarivate's Patent Renewal Customers
Domain
Intellectual Property / Legal Tech
Deliverable
client delivery
Required skills
Customer service, Microsoft Office Suite (Outlook, Word, Excel), CRM/ITSM system usage, problem-solving, conflict resolution, prioritization, mentoring
Preferred skills
Proactive communication, interpersonal skills, clear verbal and written communication, adaptability, stakeholder collaboration
Responsibilities
Act as first point of contact for customer inquiries; resolve product and service issues; maintain detailed interaction documentation; escalate complaints and sensitive topics; participate in internal mentorship programs; identify at-risk customers and report to stakeholders; investigate and document customer issues or enhancement requests.
Seniority
Junior, individual contributor