Customer Care Advisor German-speaking (Trademarks team)
Core
Provide professional, efficient, high-quality service to a portfolio of key renewals customers, German law firms, and corporations.
Role type
Customer Care Advisor (B2B)
Builds
Customer service interactions and project management for trademark renewals
Domain
Legal services / Intellectual Property
Deliverable
client delivery
Required skills
German (proficient), English (proficient), MS Office 365, B2B customer facing experience, problem-solving
Preferred skills
Basic knowledge of trademarks and IP
Responsibilities
Provide professional service to key renewals customers, Collaborate with business areas to meet service levels, Guarantee professional responses to queries, Ensure customer profiles are up to date, Assist team members with additional workloads, Manage assigned projects for existing customers
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