Customer Education Trainer
Core
Develop and deliver customer-facing training programs and self-service learning experiences for Life Sciences researchers, focusing on discovery and preclinical solutions and AI-assisted workflows.
Role type
Customer Education Trainer (Life Sciences)
Builds
Product training sessions, in-product learning content, and scalable onboarding resources for Clarivate solutions.
Domain
Life Sciences / Healthcare / Drug Discovery / Preclinical Research
Deliverable
product features
Required skills
Life Sciences background (Biology, Molecular Biology, Pharmacology), translating complex scientific concepts, presenting to diverse audiences, project management, leveraging AI tools.
Preferred skills
Generative AI concepts, experience with AI tools (Claude, ChatGPT, Copilot), industry knowledge in discovery/preclinical R&D.
Technologies
Clarivate solutions, AI tools (Claude, ChatGPT, Copilot)
Responsibilities
Develop educational programs showcasing real-world workflows and AI capabilities, deliver engaging training sessions, educate customers on AI-powered prompting, support in-product learning development, partner with customer success to identify service needs, communicate customer feedback to product management.
Seniority
Mid-Senior, hands-on IC
