Customer Care Advisor (US shift)
Core
Providing exceptional customer service and support to internal and external customers via phone, email, and chat, acting as the initial point of contact for Clarivate's products and services.
Role type
Customer Care Advisor
Builds
Customer support interactions and issue resolutions for Clarivate's product and service portfolio
Domain
Professional services / Customer support
Deliverable
client delivery
Required skills
English (proficient), Microsoft Office (Outlook, Word, Excel), CRM and ITSM system usage, issue resolution, documentation, stakeholder communication
Preferred skills
Customer-facing experience, analytical skills
Responsibilities
Respond to customer inquiries via multiple channels, resolve product and service issues, document customer interactions, prioritize and escalate sensitive complaints, participate in internal mentorship programs, investigate and report customer issues
Seniority
Individual Contributor