Senior Technology Operations Analyst
Core
Senior Technology Operations Analyst providing 24/7 production support for Java/Tomcat applications and cloud infrastructure for library software.
Role type
Senior IC technology operations analyst (L3 Prod Support)
Builds
Private data center and AWS-hosted application stacks for library inventory and search tools
Domain
Cloud infrastructure & application support for public/academic library software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux systems fundamentals, AWS services (EC2, ELB, ASG, VPC, Route53), Java/Tomcat application structures, networking, database technologies, Ticket & Monitoring tools (ServiceNow, Salesforce, PagerDuty, Datadog), Windows administration, distributed computing concepts, SLA management, system troubleshooting
Preferred skills
ITIL V3/V4 Foundation, Public/Private Cloud certifications, SQL and data management, documentation creation (Confluence, PowerBI, PPT), NOC/SOC knowledge
Technologies
Java, Tomcat, Linux, Windows, AWS, KVM, VMWare, ServiceNow, Salesforce, PagerDuty, Datadog, CloudFormation, Confluence, PowerBI
Responsibilities
Analyze stability and performance of Java/Tomcat applications, Build and administer Linux and Windows VMs at large scale, Support deployment and configuration of AWS-hosted CloudFormation-managed application stacks, Ensure standards and SLAs are met, Escalate events as required, Manage external customer-reported issues through Salesforce, Coordinate next actions with L2 DevOps and Dev teams, Design and perform standard systems and network troubleshooting, Apply application-specific updates and fixes
Seniority
Senior, hands-on IC
