Senior Customer Success Manager - Market Access
Core
Lead customer relationships and program advancement for Market Access customers in Life Sciences and Healthcare to ensure retention, growth, and exceptional experiences.
Role type
Senior Customer Success Manager (Market Access)
Builds
Customer success programs and strategic value delivery for pharmaceutical and healthcare clients
Domain
Life Sciences / Healthcare / Market Access
Deliverable
client delivery
Required skills
Market Access expertise, US healthcare and payer landscape knowledge, strategic planning, cross-functional partnership, account growth, process improvement
Preferred skills
Business Development experience, pharmaceutical claims data familiarity
Responsibilities
Build and deepen relationships with customer stakeholders, maximize customer retention through proactive engagement, analyze customer needs to execute strategic success plans, partner cross-functionally to improve customer experience, identify and support growth opportunities within existing accounts, champion best practices and mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities
