Customer Success Manager
Core
Managing customer relationships and driving retention for public and academic library systems using innovative software solutions.
Role type
Customer Success Manager
Builds
Library software platforms for public institutions
Domain
Library systems / Information management
Deliverable
client delivery
Required skills
Customer relationship management, CRM system usage, strategic planning, risk mitigation, cross-functional collaboration, account management
Preferred skills
Library science knowledge, customer feedback analysis, success planning, multi-account management
Responsibilities
Build and maintain long-term relationships with customer stakeholders, Drive customer retention and satisfaction through proactive engagement, Gather and analyze customer feedback to improve service delivery, Identify risks to customer success and implement mitigation strategies, Collaborate cross-functionally to ensure seamless customer experience, Support growth by expanding customer adoption of products and services
