Division Manager
Core
Lead and manage a team of ~19 L1 Application Support analysts to ensure seamless 16x6 operational support for Mainframe and AS400 systems.
Role type
Senior IC/Manager Application Support Operations
Builds
Group Business Services (GBS) operational stability for UOB Group
Domain
Banking / IT Operations / Mainframe & AS400
Required skills
Unix/Linux administration, SQL, Incident Management, Service Request Management, Team Leadership, Stakeholder Management, ITSM platforms, Root Cause Analysis, SLA Compliance, Knowledge Management
Preferred skills
AS400/iSeries environments, Mainframe operational processes, IPL activities
Technologies
Unix, Linux, SQL, ServiceNow, Remedy, Mainframe, AS400, iSeries
Responsibilities
Lead and manage the First Recovery (L1 Application Support) team comprising approximately 19 analysts; Ensure seamless delivery of 16x6 operational support and weekend coverage during Mainframe and AS400 IPL activities; Drive achievement of the team's key KPI of maintaining a minimum 60% First Recovery Resolution Rate; Oversee proactive application and infrastructure health checks; Manage, coach, and develop a team of 15–20 direct reports; Engage with application owners, infrastructure teams, business users, and senior management on operational matters.
Seniority
Senior, hands-on IC/Manager
