Account Manager
Core
Lead point of contact for property management and boards of newly acquired bulk communities, managing customer experience and driving service adoption.
Role type
Account Manager (B2B/Property Management)
Builds
Breezeline Internet, TV, Voice, and fiber services for bulk communities
Domain
Cable/ISP services, Property Management
Deliverable
product features
Required skills
Customer relationship management, Strategic planning, Cross-functional collaboration, Competitive analysis, Project management, Data analysis (NPS)
Preferred skills
Bachelor's degree in marketing or business, 3-5 years related experience, Valid driver's license
Responsibilities
Launch new Breezeline Select Communities into the marketplace, Manage customer experience throughout the life of assigned bulk properties, Develop strong relationships with property management to ensure timely service launch, Execute strategies to improve customer experience and drive NPS improvements, Work cross-departmentally with Sales, Construction, and Operations teams, Aggregate customer feedback using NPS data
