Customer Service Representative I - Enterprise Physical Operations
Core
Provides customer service to campus buildings and environments, directing customers to appointments and communicating facility needs via phone and work orders.
Role type
Customer Service Representative (Facilities Operations)
Builds
Campus facility support services for staff and customers
Domain
Higher Education / Campus Operations
Deliverable
dashboards & analysis
Required skills
Customer service, Work order management, CMMS, Communication, Telephone systems
Responsibilities
Monitor and direct campus customers to appointments, record and distribute work orders to service crews, provide tier-one customer service follow-up, ensure completion of escalated service issues
Seniority
Entry-level