Clinical Service Representative III (Lead) - Program in Physical Therapy
Core
Lead clinical service representative for multiple physical therapy clinic locations, managing front desk operations, scheduling, and staff supervision.
Role type
Senior clinical service lead (physical therapy administration)
Builds
Operational workflows for patient intake, scheduling, and clinic administration
Domain
Healthcare / Physical Therapy
Required skills
Patient scheduling, Front desk operations, Staff supervision, HIPAA compliance, Insurance verification, Inventory management, Performance evaluation, BLS certification
Preferred skills
Bachelor's degree, Epic EHR, ICD-10 coding, Leadership, Clinical practice knowledge
Technologies
Epic EHR, Microsoft Office, MyChart
Responsibilities
Coordinate office functions and specialized duties with minimal supervision; Supervise front desk staff, conduct performance evaluations, and train new hires; Manage patient scheduling, registration, and insurance verification; Process co-payments and supply fees; Serve as backup for clinical staff absences across multiple locations.
Seniority
Senior, hands-on IC with leadership responsibilities