Supervisor, Mail Services & Workload Coordinator - Mail & Receiving Services
Core
Supervise daily mail and receiving operations across multiple campus locations, coordinating workforce assignments and ensuring service delivery for students, faculty, and staff.
Role type
Supervisor, Mail Services & Workload Coordinator
Builds
Daily mail processing, receiving, and delivery services for a university campus
Domain
Higher Education / Logistics
Deliverable
product features
Required skills
Staff supervision, workforce planning, operational efficiency, SOP development, customer service escalation, data reporting, vehicle licensing coordination
Preferred skills
Associate degree, 5 years in mail/postal services, customer interactions, staff training, Microsoft Office, shipping software
Technologies
Shipping Software, Microsoft Office
Responsibilities
Supervise front-line mail staff and conduct performance evaluations; Coordinate staffing and workflow across multiple campus centers; Adapt to operational changes by assisting with mail processing and delivery; Identify and implement operational improvements; Serve as escalation point for customer concerns; Maintain operational records and prepare workforce metrics.
Seniority
Mid-level Supervisor