Manager, Last Mile Operations
Core
Manage and administer operational policies and procedures to ensure high-quality, accurate transportation services for customers while optimizing labor costs.
Role type
Manager, Last Mile Operations
Builds
Efficient last-mile transportation solutions for shippers and carriers across North America
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
Staffing management, supervisory leadership, operational metrics analysis, process improvement, budget management, root cause analysis
Preferred skills
Bachelor's degree in Transportation or Supply Chain, data analysis proficiency, software application proficiency
Technologies
Operational metrics system tools, new software applications
Responsibilities
Assess and adjust staffing requirements to balance service quality and labor costs; oversee supervisory functions including mentoring and performance reviews; act as liaison between Account Managers and operational staff; coordinate procedure changes and quality initiatives; identify process efficiencies and implement with System Engineers; maintain departmental budget and compliance; handle disciplinary issues and participate in hiring/termination processes
Seniority
Manager, hands-on leadership