Associate, Hybrid Retail
Core
Handle inbound and outbound customer traffic in a retail store to sell, upgrade, and promote Cogeco's cable TV, internet, and phone services while resolving service issues.
Role type
Retail Sales Associate / Customer Service Representative
Builds
Cogeco cable TV, internet, and phone services for residential and business customers
Domain
Telecommunications / Cable & Internet
Deliverable
product features
Required skills
face-to-face sales, outbound calling, customer retention, billing inquiry resolution, data entry, equipment handling, Windows environment navigation
Preferred skills
basic accounting knowledge, Google Suite applications
Responsibilities
Promote and up-sell products to new and existing customers, resolve billing inquiries and service discrepancies, schedule and input order requests, manage customer equipment returns and exchanges, retain customers wishing to cancel or reduce service
Seniority
Entry-level to Junior, individual contributor