AVP, Deputy Team Lead, Application Processing, COPC, Group Retail Ops
Core
Streamline retail banking operations processes, conduct compliance reviews, manage customer feedback, and lead a team of 10+ to ensure high performance and service quality.
Role type
Senior IC operations team lead (retail banking)
Builds
Operational efficiency improvements, compliance frameworks, and team performance outcomes
Domain
Banking / Retail Operations / Credit & Debit Cards
Required skills
Process optimization, Team leadership, Compliance management, Data analysis, Change management, RPA/Automation implementation, Stakeholder management, Problem-solving
Preferred skills
Strategic thinking, Mentoring, Cross-functional collaboration
Technologies
RPA tools, Automation frameworks
Responsibilities
Streamline processes to reduce cost and turnaround time, Conduct internal reviews for compliance, Lead and coach staff to high performance standards, Drive operations projects and process improvements, Resolve customer and business unit feedback, Ensure adherence to bank policies and guidelines
Seniority
Senior, hands-on IC with management responsibilities