Customer Experience Manager
Core
Leading store operations and crew to deliver a high-energy, low-price retail experience focused on customer service and front-end efficiency.
Role type
Store-level retail manager (IC)
Builds
Customer service experiences and front-end retail operations
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Crew training and supervision, front-end operations management, store opening/closing procedures, merchandising execution, store maintenance, substitute store management
Preferred skills
College experience, creative thinking, composure under pressure
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, execute opening/closing and store maintenance, perform store manager duties in absence, partner with leadership on recruitment and merchandising
Seniority
Entry-level management, hands-on IC
