Office Assistant I, Center for Special Health Care Needs at Wilmington
Core
Scheduling appointments, greeting patients, processing referrals, handling payments, verifying insurance, and maintaining medical records for adults with complex medical and social conditions.
Role type
Medical Office Assistant I
Builds
Administrative support for a multidisciplinary team of physicians, social workers, and specialists
Domain
Healthcare / Special Health Care Needs
Required skills
Scheduling, patient communication, insurance verification, referral processing, EMR system usage, medical record maintenance, payment handling
Responsibilities
Schedule appointments with attention to insurance, greet patients and collect information, process referrals, handle payments, verify insurance coverage, coordinate referrals, reconcile daily appointments and payments, answer calls, relay messages, update patients, schedule tests and appointments, maintain medical records, resolve patient issues, follow safety protocols