AVP, Service Manager - Privilege Banking (Puchong)
Core
Manage customer service, compliance, and digital advocacy for a branch's privilege banking operations.
Role type
Senior IC service manager (banking)
Builds
Branch service delivery, customer acquisition, and operational compliance
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, regulatory compliance, operational risk management, digital platform adoption, staff coaching, cross-selling, campaign leadership
Preferred skills
None stated
Technologies
None stated
Responsibilities
Attend to customers professionally and manage queries; Handle account opening according to regulatory requirements; Exercise vigilance in daily operations to highlight suspicious transactions; Advise customers on digital and self-service platforms; Lead communication on service-related matters and build staff competencies; Support customer acquisition and cross-sell bank products; Spearhead branch service initiatives and campaigns.
Seniority
Senior, hands-on IC