Help Desk Shift Supervisor
Core
Lead a shift of IT support staff to provide direct hardware, software, and network troubleshooting for faculty and staff, while managing asset lifecycles and mentoring student workers.
Role type
Shift Supervisor, Help Desk / IT Service Delivery
Builds
IT support services for University System of New Hampshire faculty and staff
Domain
Higher Education IT / Enterprise Technology & Services
Deliverable
client delivery
Required skills
Windows and Mac OS troubleshooting, network and printing problem resolution, hardware replacement and lifecycle management, Active Directory administration, Jamf Pro familiarity, enterprise ticketing system management, student worker mentoring, security compliance monitoring, project planning
Preferred skills
Higher education IT support experience, USNH security policy knowledge, remote support tool proficiency
Technologies
Windows, Macintosh OSX, Active Directory, Jamf Pro, enterprise ticketing systems
Responsibilities
Consult with clients on-site and remotely to resolve assigned IT problems; oversee software installation and maintenance; maintain hardware asset inventory and conduct physical audits; guide and support student workers through mentoring and performance reviews; manage loaner equipment and coordinate technology refreshes for labs and classrooms; ensure security compliance by monitoring system security and investigating issues.
Seniority
Mid-level, hands-on IC with supervisory duties