Client Services Officer
Core
Front-desk client service and administrative support for a community services site, welcoming vulnerable clients and connecting them with appropriate services.
Role type
Client Services Officer (front-desk & admin)
Builds
Welcoming environment and operational support for community services programs
Domain
Social services / Community support
Deliverable
client delivery
Required skills
Client intake and triage, Records management, Site operations coordination, CRM system usage, Conflict de-escalation, Administrative prioritization
Preferred skills
Experience in similar community service environments, Microsoft Teams proficiency, Stakeholder relationship building
Responsibilities
Welcome clients and visitors in a warm, professional manner; Respond to general enquiries and connect people with relevant services; Maintain confidentiality and manage sensitive client information; Support day-to-day site operations including sign-in, supplies, mail, and maintenance requests; Identify and escalate safety concerns while maintaining professional boundaries.
Seniority
Mid-level, hands-on IC