Applications Support Analyst
Core
Resolve IT application incidents, problems, and service requests for wealth management systems while maintaining system availability and performance.
Role type
Mid-level IT Applications Support Analyst
Builds
Maintains stability and uptime for core banking and wealth management applications
Domain
Financial Services / Wealth Management
Required skills
Figaro support, ITIL practices, incident management, problem diagnosis, change enablement, IT service management tools, SQL Server, software release management, application testing
Preferred skills
Salesforce, Objectif Lune PlanetPress, INVU Document Management, WhereScape/Data Warehouse
Technologies
Figaro, Salesforce, SQL Server, Objectif Lune PlanetPress, INVU, WhereScape, Service Now, JIRA, IVANTI
Responsibilities
Resolve IT application-related incidents and problems, monitor application availability and performance, implement and test application changes, liaise with IT suppliers, maintain technical documentation, provide ad-hoc training to staff and users
Seniority
Mid-level, hands-on IC