Customer Response Consultant
Core
Provide exceptional customer service and support across multiple channels, connecting customers with Anglicare services and converting enquiries into qualified leads.
Role type
Customer Response Consultant (Contact Centre)
Builds
Customer connections and lead generation for Residential Care, Retirement Living, and Anglicare at Home services
Domain
Aged care, community services, and housing
Deliverable
client delivery
Required skills
Customer service, problem-solving, Microsoft Office, database management, phone communication, email communication, multi-tasking
Preferred skills
Genesys Cloud, Particle Martin/CRM systems, aged care/retirement living/health care experience, handling sensitive enquiries
Responsibilities
Respond to customer enquiries via phone, email, and web; connect customers with appropriate services; convert enquiries into qualified leads; assist with HR, payroll, and financial wellbeing referrals; deliver empathetic customer experiences
Seniority
Individual Contributor