Store Manager
Core
Leads all retail store operations for an auto glass company, focusing on quality service, customer experience, and operational efficiency.
Role type
Store Manager
Builds
Retail store operations for auto glass repair and installation services
Domain
Automotive retail / Auto glass
Required skills
People leadership, cash/expense management, inventory control, loss prevention, safety compliance, scheduling, customer service, KPI management, coaching, vehicle/equipment maintenance oversight
Preferred skills
Automotive experience, innovative performance incenting approach
Technologies
Microsoft Office Suite, web applications
Responsibilities
Oversee daily store operations including open/close procedures, CICO, staffing, and inventory management; Drive team performance to meet KPIs like Net Promoter Score and Time to Serve; Ensure technicians are SafeTech certified and perform quality installs/repairs; Provide world-class customer service and handle warranty issues; Manage vehicle and equipment maintenance records.
Seniority
Mid-level, hands-on IC
